Senior Business System Analyst, Salesforce

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Join the team as our next Senior Business Systems Analyst, Top of Funnel. This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts.

In this role, you'll:

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools
• Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen
• Engage in requirement gathering and stakeholder management for the prioritized work
• Partner with 3rd party vendors to implement new out of the box features and design custom solutions

Required:

• 4-8 years of experience with Salesforce implementation, Support and Maintenance
• Must have experience with Salesforce admin work and Sales Cloud / CTA management
• Demonstrated ability to understand business needs and translate user requirements into system requirements
• Salesforce Admin Certification
• Advanced knowledge of and experience with Salesforce Flow
• Strong presentation, communication, and facilitation skills
• Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail

Desired:

• Salesforce Platform App Builder or Salesforce Developer 1 Certifications
• Experience designing and building in Salesforce for a large user base (2000+)
• Prior technical consulting experience
• Analytics, SOQL and SQL experience
• Experience partnering with third-party tool vendors and collaborating on feature implementation