Description
Job Title: Sr. Engagement Manager
We are seeking a highly experienced Sr. Engagement Manager to join our team in Sydney. As a Sr. Engagement Manager, you will be responsible for helping customers accelerate value through the adoption of the Databricks platform.
Key Responsibilities:
- Collaborate with sales counterparts and engage early in the sales process to understand customer needs and exceed expectations in delivery and developing valued solutions
- Identify opportunities for new services by understanding and addressing potential new use-cases and articulating the business value in upsell or extension of services
- Develop commercial models including leveraging Databricks and Partner investment vehicles to help address customer budgetary constraints for success
- Perform as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training KPIs
- Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
- Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits
- Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
What We Look For:
- Data and AI domain knowledge and experience working with customers to realise business value through to production implementations
- Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
- Excellent customer-facing skills and the ability to communicate with and develop strong relationships at all levels including with senior executives both internally and externally
- Consistent track record of identifying customer needs and successfully implementing solutions
- Strong leadership experience, the ability to enforce good project governance and drive delivery excellence
- Strong service delivery and program management skills with the ability to synthesise customer success outcomes into well-structured program plans that deliver against such outcomes
- Proven experience in estimating effort and scope for services
- Proven experience in meeting and achieving KPI and targets including CSAT, Bookings and Revenue
Benefits:
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please click here.
Our Commitment to Diversity and Inclusion:
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.