Description
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era.
We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
With the Okta Customer Identity (CIC) organisation's increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical services.
Reporting to the Manager of Engineering, in this role as a SRE Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential career growth into Site Reliability Engineering.
What you'll be doing:
- Executes operational work including updating/patching and maintaining the Engineering Service Desk queue
- Responsible for ensuring team requests are triaged and/or actioned in a timely manner
- Monitors Platform health and take steps to alleviate issues related to deployment and operations
- Assist with capacity, performance and scalability testing where required
- Escalation point for Platform issues from customer support teams
- Execute runbooks and update processes as required
- Interface with the SRE team to report core issues, required improvements and new feature requests
What you'll bring to the role:
- General platform infrastructure knowledge, including high availability / load balancing concepts, routers, firewalls - and storage subsystems
- Sound understanding of protocols/technologies like HTTP, SSL, SSH and Kubernetes
- Familiarity with a variety of open source technologies and tools like MongoDB, NodeJS
- Knowledge of terraform is good to have
- Familiarity with a cloud platforms like AWS and Azure is desired
- Linux fundamentals and knowledge of tools like Datadog are good to have
- Experience with monitoring and troubleshooting techniques
- Ability to communicate clearly with a diverse range of stakeholders across multiple domains
- Multi tasking and time management skills
Experience in the following:
- 1+ years in a Cloud Operations role
- 1+ years in a production environment supporting large-scale, mission-critical applications
- Interest and/or an understanding of programming e.g. golang, shell scripting