Senior Ocean Operations Associate

Job Summary

The Senior Ocean Operations Associate is a critical role in making Flexport's mission to make global trade easy for everyone a reality. You will work directly with partners within your region, including account management and customs teams, subcontractors, carriers, terminals, and trucking providers.

Responsibilities

Tactical Responsibilities

• Manage the export handling of ocean freight shipments within a regional network, following local standard operating procedures (SOP) and digital service level agreements (SLA).
• Provide recommendations on expanding Flexport's footprint and contributing to growth in Taiwan.
• Represent Flexport's value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
• Ensure high-quality delivery by implementing processes and metrics to move shipments 'on-time' and resolve exceptions quickly.
• Serve as the primary focal point for shippers and clients, handling first-level internal and external escalations.

Adaptive Responsibilities

• Collaborate with gateway and regional management to establish metrics and data for great performance.
• Monitor and improve operational performance to support growth.
• Act as a subject matter expert (SME) to support key initiatives and experiment with best practices to drive growth.
• Work with Account Management to design and iterate on effective feedback loops to meet client needs.
• Strategically consult with global counterparts, product & engineering, and the operations excellence team on ocean supply chain operations and regional gateway ocean or network operations strategy.
• Optimize operational infrastructure and procedures, identifying opportunities to increase efficiency and productivity.

Requirements

• Bachelor's degree (BA/BS).
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus).

Mindset

• Excitement to manage relations and create a best-in-class operational structure.
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities.
• Strategic vision and ground floor execution.
• Excellent communication, interpersonal, and organizational skills.
• Client service mindset - obsessed with client satisfaction.
• Mastery of internal and external communication.
• Courage to challenge the status quo when necessary.

Skills

• Building things from the ground up.
• Engaging customers with empathy and without bias.
• Pressure testing qualitative and quantitative work.
• Designing processes.
• Communicating with structure.
• Managing time and commitments.
• Investigating and troubleshooting customer problems.
• Executing complex processes without missing adaptive opportunities.
• Applying policy, process, and best practices.
• Organizing, leading, and participating in meetings.
• Leading by example and inspiring others.

What You Will Learn

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency.
• How to motivate teams and lead performance in an ambiguous environment.
• How to continuously improve the client experience through a deep industry understanding.