Description
At Flexport, we believe global trade can move the human race forward. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.
The Account Manager I, Fulfillment, will help their clients grow and realise the Flexport value proposition by deeply understanding the client's supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail.
Responsibilities: Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport. Meet regularly with clients to monitor the account health and find ways to improve their current experience. Use your knowledge of the client to identify, develop, and close upsell, cross-sell, and renewal opportunities. Keep a close pulse on client financial health, reporting on the client's financials, and ensuring clients maintain consistent payment schedules. Lead and actively participate in client onboarding and creating standard operating procedures. Scope and guide the implementation stages and timelines for new opportunities and clients. Work globally with counterparts in Asia, Europe, and Latin America to ensure a consistent account management experience. Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations, and solve clients' issues effectively and efficiently. Lead and prepare content for regular client touchpoints to help clients understand the value they are realising and new opportunities to improve performance. Use your deep/expert knowledge of the client's business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance. Drive product adoption with client stakeholders to ensure that clients realise the full value of Flexport. Regularly review and document the client's success criteria. As the client's needs evolve, you will refine the client's success criteria. Continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor. Maintain Salesforce account records and opportunity pipeline.