Transaction Reviews Team Lead

As a Transaction Reviews Team Lead, your mission is to stop fraud before it happens, let genuine payments flow instantly, and protect our users without slowing them down.

At bunq, we make life easy. That means every payment should be fast, safe, and stress-free. When something looks off, users count on us to act fast , with precision, clarity, and care.

You'll lead a team of transaction review agents that while ensuring we're always one step ahead without compromising the user experience.

Responsibilities

Take ownership

• Ensure high accuracy in Transaction Reviews by maintaining a low error rate in identifying and blocking suspicious transactions while ensuring legitimate transactions are processed smoothly

• Manage escalations efficiently by making sure user inquiries regarding transaction reviews are addressed within the required timeframe

• Work on continuously improving our review processes by keeping up with evolving suspicious patterns and regulatory requirements

You'll thrive in our environment if this sounds like you:

• Your keen attention to detail allows you to spot anomalies in transactions while ensuring error rates remain low

• You're familiar with AI and machine learning models, and you know how to leverage them to streamline processes and enhance accuracy

• You know how to handle escalations and user inquiries efficiently, ensuring swift resolution with solutions for long-term impact

• You're passionate about working in a data-driven environment

Requirements

• You're fluent in English

• You’re familiar with transaction monitoring, compliance regulations, and have experience managing operational processes

• You’ve successfully led a team before and know how to inspire and influence your team to achieve their best

• You understand compliance standards and regulatory requirements, enabling you to ensure adherence while improving how things are done

• You can develop realistic schedules and operational plans to tackle backlogs while maintaining high quality and accuracy