Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel

We are seeking a high-calibre professional to join our team as a Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel.

In this role, you will handle inbound calls and provide high-quality service to top-tier customers, interpreting and analyzing their enquiries to provide tailored recommendations and offer appropriate financial products, services, and solutions.

Responsibilities include:

• Handling inbound calls and providing high-quality service to top-tier customers
• Interpreting and analyzing customer enquiries to understand their needs
• Providing tailored recommendations and offering appropriate financial products, services, and solutions
• Achieving individual performance expectations and developing your career with a clear progression path

Requirements:

• Higher Diploma or above
• Fluency in Cantonese, English, and Mandarin, with the ability to read and write in Chinese and English
• Strong written communication skills in local language and English
• Proficiency in navigating multiple digital platforms and applications with a minimum typing speed of 30 words per minute in Traditional Chinese
• Computer literacy and ability to use and navigate multiple computer systems and applications

Benefits:

• Extensive training and learning opportunities
• Support from peers and managers
• Exposure to a wide variety of financial products, services, and technologies