Description
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.
The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.
What is The Role
The Revenue Journey Office (RJO) is part of Global Revenue Operations. It manages the tools and processes for Elastic's revenue journey. This journey includes managing all post sales customer journey activities.
As a Program Manager, you will own and continuously improve key business processes across two critical domains: Customer Onboarding & Adoption (post-sale customer value realization) and Renewal Expansion. You will work with teams from Sales, Field Engineering, Customer Success, Services, Product, Finance, and IT. Your goal is to develop strategy for and optimize post sales systems, tools and processes. Your efforts here will improve post-sales and sales productivity, accelerate customer outcomes, and support Elastic's growth.
What You Will Be Doing
- Own the strategy, governance, and continuous improvement of global post-sales processes, including customer onboarding, adoption, renewals, and expansion.
- Work with stakeholders to create standardized onboarding journeys. Define success milestones, playbooks, health metrics, and handoff processes. These improvements will help customers get value faster.
- Serve as the business owner for post-sales tools (e.g., QuadSci), guiding governance, data quality, automation, and user adoption.
- Lead cross-functional initiatives that simplify workflows, improve the user experience, and increase operational efficiency.
- You will work with Revenue Operations, Sales, Customer Architecture, Customer Onboarding, Services, Product, Finance, and IT. Your goal is to successfully prioritize improvements and manage changes.
- Establish governance, reporting, and executive communications that measure adoption, process health, and business impact.
- Evaluate new technologies and vendor capabilities to shape the post-sales technology roadmap.
- Identify and mitigate cross-functional risks while partnering with other Revenue Journey Office Program Managers to ensure alignment across the end-to-end revenue journey.
What You Bring
- 5–8 years of program management, Revenue Operations, Sales Operations, or business transformation experience in a B2B SaaS environment.
- You have successfully led initiatives that include various teams, processes, systems, and organizational changes.
- Solid understanding of the post-sales customer lifecycle, including onboarding, services, adoption, and expansion.
- You should have experience turning business needs into scalable solutions that focus on Salesforce. These solutions should balance governance and ease of use.
- Robust analytical skills. Great communication skills. Good stakeholder management abilities. Proficient in presenting to executives.
- Hands-on experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic, or similar technologies.
- Familiarity with AI-enabled workflows, global operating models, and enterprise governance.
This role is ideal for someone who enjoys solving complex operational challenges, building scalable programs, and influencing how a global revenue organization operates. Your work will directly shape how Elastic sells, serves, and grows with customers worldwide.
The typical starting salary range for this role is: $106,900-$169,100 USD The typical starting salary range for this role in select locations is: $128,200-$202,700 USD
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave