Description
Diversity matters at Lush. We're building a brand that represents the people of the world. Our business should put more back into the world than it takes, demonstrating that capitalism can be a force for good. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing.
In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back.
With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends.
Key responsibilities include:
Greeting customers warmly and creating a welcoming store environment Engaging with customers to understand their needs, provide personalised recommendations, and offer product demonstrations Delivering exceptional customer service by using in-depth product knowledge and offering tailored samples Assisting in hosting in-store events, providing a memorable and inclusive experience for customers Maintaining a clean, tidy, and visually appealing shop floor Supporting the store's sales targets by promoting products creatively and working as part of a team to exceed goals Managing stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from Actively controlling store costs, such as product waste, to help meet the shop's budget Participating in ongoing training and development to enhance product knowledge and customer service skills Collaborating with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience Working on in-store and external events to leave lasting impressions on customers
As a Sales Assistant, you'll have the opportunity to develop your skills in customer service, teamwork, and communication. You'll work in a fast-paced environment, providing a high level of service to our customers and contributing to the success of the store.
We offer a range of benefits, including:
Holiday allowance 50% discount on Lush products and spa treatments Profit-based bonus Complimentary spa treatment Pension scheme Paid day off for your birthday Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme 6 months of full pay for parental leave (primary caregiver must qualify for SMP) Enhanced paternity leave Flexible working options Employee ownership Access to employee-led community networks