Solutions Architect

About the Role

We're looking for a Post-Sales Solutions Architect to join our team. You'll own the technical customer relationship from signature through renewal and beyond, guiding customers through onboarding, driving adoption of TruffleHog across their organizations, and identifying opportunities to expand their footprint within Truffle Security products.

Responsibilities

• Own the post-sale technical relationship, serving as the customer's primary technical advisor from day one
• Lead onboarding engagements, guiding new customers through deployment, configuration, and production rollout of TruffleHog
• Drive adoption by developing rollout strategies, building internal champions within customer organizations, and helping teams integrate TruffleHog into their existing security workflows
• Conduct regular health checks, architecture reviews, and check-ins to ensure customers are realizing full value
• Identify and surface expansion opportunities by understanding evolving customer needs and positioning relevant add-on products
• Own the technical narrative for renewals, build ROI stories grounded in measurable outcomes and usage data
• Troubleshoot technical issues by reviewing configurations, logs, and customer environments
• Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering to advocate for customer needs and feed back product insights
• Contribute to customer-facing documentation, knowledge base content, and best practices guides
• Build scalable processes and self-serve resources that reduce time-to-value for customers

Requirements

• BA/BS degree in CS or equivalent
• Experience in a technical, customer-facing role such as Solutions Engineer, Technical Account Manager, or similar
• Experience with scripting languages such as Python
• Comfort working in command line interfaces
• Experience troubleshooting complex technical customer issues
• 4+ years of working experience in a SaaS environment
• Strong communication skills with the ability to translate technical depth for varied audiences, from engineers to executives

Bonus Points

• Experience working with or supporting Application Security teams
• Familiarity with secret scanning, SAST, DAST, or other AppSec tooling
• Understanding of basic networking concepts like TLS/SSL, proxies, and firewalls
• Experience with CRM tools like Salesforce or HubSpot
• Experience driving renewals or partnering with a CSM team
• Understanding of SaaS commercial models and upsell motions
• Passionate about cybersecurity

Salary and Benefits

• The target base salary range for this position is $112,000 to $133,000 for mid-level candidates and $149,000 to $176,000 for senior-level candidates
• On-target earnings (OTE) ranging from $141,000 to $220,000
• Fully remote within the U.S.
• A culture of mentorship, equity, and psychological safety
• Competitive salary & meaningful equity
• Flexible paid time off
• 14 paid holidays
• Comprehensive health benefits
• Remote work stipend
• Health & wellness stipend
• Learning & development stipend
• 401(k) match