Description
We're looking for a Forward Deployed Software Engineer to join our team. As a Forward Deployed Software Engineer, you'll work hands-on with some of Fin's most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You'll go beyond implementation , helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.
Key responsibilities include:
- Drive adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations
- Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin
- Work hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
- Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback
The ideal candidate will have a strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics. Experience building a SaaS product with real-world usage is a bonus. You should be interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures , including the trade-offs and limitations involved.
As a strong coder, you have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). You're able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes. You're proficient in using and writing REST APIs to integrate systems effectively.
Benefits include competitive salary and equity in a fast-growing start-up, regular compensation reviews, pension scheme & match up to 4%, peace of mind with life assurance, comprehensive health and dental insurance for you and your dependents, flexible paid time off policy, paid maternity leave, 6 weeks paternity leave for fathers, and more.