Product Operations Associate, Air Defense (Recent Grad)

As a Product Operations Associate on the Air Defence team, your mission is to maintain the health of our deployed Air Defence technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. Your analysis of incident- and sustainment-related data, identification of trends, and development of appropriate recommendations will inform decision-making by various cross-functional stakeholders across mission operations, program management, engineering, and sustainment.

This role involves:

• Incident Resolution: Identify, triage, troubleshoot, and, as necessary, escalate incidents affecting health and performance of deployed air defence assets to expeditious resolution.
• Root Cause Analysis: Initiate root cause analysis of specific incidents and produce trend analyses of aggregated incident data to facilitate follow-on investigation and root cause corrective action (RCCA) by product engineering teams.
• Data Analysis & Decision Support: Identify, record, analyze, and communicate data and trends relevant to the health and performance of assets to facilitate decision-making by cross-functional stakeholders across mission operations, technical operations, deployment operations, and product engineering teams.
• Fleet Sustainment: Collaborate with various cross-functional teams to continuously sustain and modernize our fleet of deployed systems through proactive hardware and software maintenance and upgrades.
• Project Management: Execute project work focused on enhancing the scalability of our fleet sustainment processes and infrastructure.

Requirements:

• Self-starter with a record of high achievement in multiple domains
• Ability to communicate and coordinate technical and non-technical efforts across various business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning
• Excellent written, visual, and verbal communication skills
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Willingness to work non-standard hours and weekends as needed

Preferred qualifications:

• Bachelor's degree in a STEM field and/or previous technical work experience
• Experience with Linux Command Line Interface (CLI)
• 1-2 years of experience in any or several of the following sectors: government agency, military, defence, consulting, manufacturing