Business QA Lead

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We are currently seeking an experienced professional to join our team in the role of Business QA Lead. As a Business QA Lead, you will be responsible for coordinating business testing with local countries for changes to digital channels in public websites, Internet Banking, Share dealing, and Mobile.

Key Responsibilities:

• Ensure that digital channels meet customer expectations both internally and externally, identifying defects before release.
• Undertake test preparation for various projects, including resource estimating, planning, scoping, identifying data and environment requirements.
• Write and review a range of testing documentation.
• Coordinate testing tasks for specific projects, progress issues, and escalate where necessary.
• Regularly review testing processes to identify ways to improve efficiency.
• Plan and support validation activity for live releases of new services.
• Coordinate activity of testers on multiple projects and provide support/coaching.

Requirements:

• Excellent knowledge and experience of the testing process.
• Ability to influence and challenge to ensure that customer needs are represented.
• Good knowledge of digital channels and strong awareness of customer expectations.
• Excellent awareness of technology and the internet, including browsers, operating systems, and devices.
• Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.

What additional skills will be good to have?

• A strong team player who is highly collaborative, recognising their specialised role in the department and acknowledging other areas and individuals' roles and responsibilities.
• Good communication skills, both written and verbal, to explain complex issues.
• Good decision-making skills to be able to evaluate the importance of defects found during testing, based on impact.
• Enthusiastic and self-motivated.