Description
We are looking for a Customer Success Engineer to join our Federal team. As a Customer Success Engineer, you will provide world-class post-sales technical leadership to our client base.
Your responsibilities will include: Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures Walking customers through the various stages of adoption with Forward Networks Platform Working closely with internal teams, including Product Management, Engineering, Sales, and Marketing Some travel to customer locations may be required.
To be successful in this role, you will need: A B.S. in Computer Science or equivalent educational experience TS/SCI with a CI Clearance At least 5 years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agency Strong understanding of Networking and Security fundamentals Experience working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks) Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques Superior presentation skills Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems Demonstrable success in thinking strategically, executing tactically, and providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Highly desired qualifications include: One or more of the following certificates: CCIE, JNCIE, or VCDX Experience working for a startup company Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.) The compensation for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary plus bonus is expected to be between $260,000/year to $290,000/year. The offered compensation may also include stock.