Description
We're looking for a Senior Community Manager to join our team at Duolingo. As a Senior Community Manager, you will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You'll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.
You will own and lead the day-to-day engagement across our community channels. You'll be the front line of how we show up with learners, moderators, superfans, and ambassadors , cultivating joy, trust, safety, and belonging through every interaction.
Responsibilities:
- Own and lead day-to-day community operations
- Manage core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
- Build and maintain strong relationships with moderators, ambassadors, and superfans
- Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo's signature tone
- Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
- Launch initiatives that grow participation, sentiment, and long-term community value
Requirements:
- 8+ years of experience in community management for a consumer-facing brand, ideally at scale
- Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.)
- Strong instincts for tone, voice, and the dynamics of internet culture
- Experience managing moderators, ambassadors, creators, or similar stakeholder groups
- A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals
- Excellent communication skills and the ability to collaborate cross-functionally
- Experience navigating complex community conversations and stewarding online reputation
- Active Duolingo user
Exceptional candidates will have:
- Track record of building community programs of 1M+ members
- Experience with shifting sentiment, scaling, and building advocates through community programs and tactics
- Experience with international community management or scaling programs across cultures
- Excels at both strategic planning and hands-on execution
We offer a salary range of $142,800-$193,200 USD, as well as equity compensation and world-class benefits.