Description
In this role, you will lead and support the overall client experience and propositions strategy for Global Payment Solutions (GPS) Client Service. This includes planning and needs gathering, industry benchmarking, working with Product, Operations and Technology to deliver solutions to improve client experience for our broad range of clients.
Key responsibilities include investigating key client feedback, reviewing and improving customer journeys for key clients and focused growth products, defining and driving the client segmentation strategy, building propositions and consistency within Operations and Coverage on our client tiers, engaging clients to future proof the client service proposition, and commercializing new or enhanced propositions for our clients.
To succeed in this role, you will have a degree holder at minimum, strong experience working with FIs/Corporates in a relationship/account management, client experience and/or transformation role, strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels, comfortable working with a diverse range of global/regional/local stakeholders from across the globe, flexible to accommodate meetings at different time zones/working hours 2-3 times a week (flexible work arrangement), strong communication skills, ability to create global/regional presentations to convey and convince clients and colleagues, excellent PowerPoint skills required, comfortable with large and global/regional data sets and information, able to perform analysis to ensure data led decisions, excellent excel skills required, knowledge of industry standards related to Cash Management products and services, good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues, ability to understand a customer’s business and the fundamentals of running a business.
Professional certifications such as International Cash Management (Cert ICM), Lean Six Sigma, SWIFT Certified etc… will put you at an advantage.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.