Senior Tech Systems Specialist

The Senior Tech Systems Specialist is the technical leader and operational anchor of Archaea’s onshore end-user technology function, responsible for the most complex escalations, endpoint engineering, automation, and the overall quality of service delivery across approximately 80 distributed corporate and energy plant sites.

Key accountabilities:

• Top-Tier Escalation and Troubleshooting: Own the most complex Tier 2/3 escalations across endpoints, Microsoft 365, Entra ID/Active Directory, Intune, VPN/networking, and application stacks.
• Oversight and Service Quality: Own the technical quality relationship with the Team.
• Endpoint Engineering: Lead endpoint engineering efforts including image development, Autopilot/Intune configuration profiles, application packaging and deployment rings, baseline/benchmark compliance, and patch/vulnerability remediation.
• Automation and Scripting: Develop and maintain scripts and automation workflows to streamline repetitive tasks.
• Project Leadership: Lead small-to-medium projects independently, including technology rollouts, tooling changes, service transitions, and process redesigns.
• Mentoring and Knowledge Transfer: Coach and develop the Tech Systems Specialist.
• Access Governance and Compliance: Oversee joiners-movers-leavers workflows and access provisioning for accuracy and least-privilege compliance.
• Asset Operations Oversight: Oversee the full endpoint asset lifecycle.
• Incident Leadership: Act as Incident Lead for P1/P2 user-impacting events during on-call rotation.
• Service Metrics and Continuous Improvement: Own service quality reporting for the team.
• Security Partnership: Collaborate with Security on vulnerability response, phishing events, and compliance initiatives affecting the end-user environment.
• On-Call and Travel: Participate in and help coordinate on-call coverage.

Essential education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field,or equivalent combination of education and 5+ years of progressive IT experience.

Essential experience:

• 5+ years of hands-on experience in IT support, desktop engineering, or endpoint management, with at least 2 years performing at a senior, lead, or Tier 3 level.
• Proficiency with Microsoft 365 administration, Entra ID/Azure AD, Intune/Endpoint Manager, Windows 10/11, and endpoint security baselines.
• Hands-on scripting experience with demonstrated ability to build automation for provisioning, remediation, or reporting tasks.

Desirable experience:

• ITIL 4 Foundation or higher.
• Experience with application packaging, deployment rings, Autopilot, and endpoint baseline/benchmark compliance.

Why join us? Delivering a better and more balanced energy system requires many different approaches and solutions. All of us have a part to play. We aim to support our people to learn and grow in an inclusive environment in which everyone is respected and treated fairly.

Benefits:

• Discretionary Annual Bonus Program
• 401K Program
• Quarterly Momentum Bonus
• Health, Vision, And Dental Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability