Site Reliability Operations Analyst

As a Site Reliability Operations Analyst, you are the engine behind Palantir deployments. You craft, implement, and execute processes to streamline workflows and reduce friction. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up engineers to focus on technical problems.

Your responsibilities will include:

• Working on various types of problems and challenges, such as supporting deployments at large customers and helping with new pilot projects.
• Being the first responder when things go wrong, making the first move to fix issues and asking for help only when necessary.
• Crafting and implementing processes to reduce friction and enable team members to spend their time on what they do best.
• Thinking creatively, working collaboratively, and going above and beyond to get the job done.

We value:

• Extraordinary judgment and composure in high-pressure situations.
• A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping customers informed.
• Proven track record of developing effective and collaborative relationships with customers.
• Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
• Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.

Requirements include:

• Active US Security clearance or eligibility and willingness to obtain a US Security clearance.
• Ability to travel 25-75%.
• 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.