Digital Payment Incentive Supervisor

Elevate your career at Ford This supervisor/team leader role offers an opportunity to lead the European CMT Digital Marketing Incentive Team and oversee the coordination of our online incentive programs.

This position represents a solid next step for those looking to develop their leadership experience and gain broader exposure to our Sales, Marketing, and IT operations and offers a unique opportunity to sharpen your leadership profile, drive lean E2E processes, and directly influence the customer journey across Europe.

Responsibilities:

• Lead and Manage the European CMT Digital Marketing Team, responsible for the eCommerce / Build&Price / Inventory incentives.

• Coordinate online marketing/incentive programme setup in VINCENT system including programme writing and testing. Ensure that all required online incentives are available in Ford’s digital customer facing platform.

• Oversee the monitoring of active incentives on live websites and coordinate the team in verifying pricing accuracy against approved proposals.

• Effectively communicate with all stakeholders.

• Act as Lead for the online incentives, responsible for: driving Process improvements, IT developments, Weekly market calls and Quarter Update Planning for incentives.

• Evaluate and consider automation and digital transformation opportunities to achieve efficiency improvement and automation.

• Respond to new Digital marketing requirements (develop strategy and secure required resources).

• Coordinate VINCENT system upgrades and align initiatives with stakeholders.

• Incident Investigation (root cause identification and follow up). Tracking and resolution of issues.

• Implement lean and robust E2E processes for B2C and B2B incentive programmes.

• Subject matter expert (SME) in Electronic Marketplace projects representing CMT Operations.

• Actively develop, document, test and coordinate the implementation of new processes and process changes.

• Ensure compliance with corporate requirements (Internal Control)

Qualifications:

• Fluency in English

• Degree in Business Administration, Economics, Marketing or other related fields

• Strong business and customer focus, exceptional presentation skills

• Analytical mindset, structured thinking, ability to understand and improve processes

• Project mindset – ability to handle complex tasks simultaneously

• Ability to manage teamwork and prioritise tasks

• Work experience in Marketing/Sales/Finance is a plus