Senior Assigned Support Engineer (EMEA)

GitLab is seeking a Senior Assigned Support Engineer to work remotely in the United Kingdom. As an Assigned Support Engineer, you'll be a trusted technical advisor to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab.

Your responsibilities will include:

• Providing technical support to large customers, ensuring their GitLab environments remain stable and performant
• Troubleshooting and resolving complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace
• Building strong, proactive relationships with key customer stakeholders
• Collaborating with Product, Development, Infrastructure, Customer Success, and Sales teams to drive bug fixes and influence feature development
• Creating and improving support content, including documentation and knowledge articles
• Partnering with Support Engineering team members to share knowledge and solve problems together
• Contributing to team growth by participating in hiring processes

To succeed in this role, you'll need:

• Experience managing complex, customer-facing support cases end-to-end
• Advanced troubleshooting skills and Linux systems administration knowledge (LFCE or RHCE equivalent)
• Practical experience with GitLab and continuous integration / continuous delivery (CI/CD)
• Ability to write and maintain clear, reusable support content
• Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks
• Effective communication skills for explaining complex technical topics to various audiences
• Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms

GitLab offers a range of benefits, including flexible paid time off, equity compensation, and a growth and development fund.