Description
The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad's recurring revenue engine. This role is accountable for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals forecast accuracy, expansion pipeline governance, customer success and renewals operating cadence, and land → expand → adopt → renew journey integrity.
Key responsibilities include owning operational governance of GRR and NRR, monitoring churn, contraction, and expansion drivers, identifying structural gaps impacting retention, establishing leading indicators for revenue risk, providing executive-level visibility into recurring revenue health, and owning renewal forecasting methodology and discipline.
This is a revenue ownership role,not a reporting function or a CS business partner role. The position reports to the Director of Business Operations and has the opportunity to be based in the Austin or Tempe offices.
To succeed in this role, you will need 6–8+ years of experience in Revenue Operations, CS Operations, or Post-Sales Strategy, with a deep understanding of renewal forecasting and expansion mechanics. You should also be comfortable influencing CS and executive leadership, with the ability to operate in high-growth, cross-functional environments.