Senior Customer Engineer - Nashville

At Cloudflare, we're on a mission to help build a better Internet. As a Senior Customer Engineer, you will represent the core driver of our technical go-to-market strategy, acting as a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

Responsibilities

• Identify and map customer initiatives and business problems to Cloudflare solutions
• Build relationships and technical champions within customer accounts
• Develop and present customer presentations at every Enterprise Customer's organization level
• Lead demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.

Desirable Skills, Knowledge, and Experience

• Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio (Security, Networking and Developer Platforms).
• Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer, leveraging AI agents and internal platforms to automate routine tasks.

Minimum Qualifications

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.
• Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

Strongly Preferred Qualifications

• Cloudflare AI Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize.
• Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.

Compensation

This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

Equity

This role is eligible to participate in Cloudflare's equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family, including:

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave