Business Onboarding Process Lead

We're looking for a Business Onboarding Process Lead to join our team. As a key member of our onboarding process, you'll be responsible for ensuring that businesses can get started with us quickly and easily. Your expertise will help us deliver a seamless user experience, showing entrepreneurs that they've chosen the right bank for their financial journey.

Key responsibilities include:

• Data-driven problem solving: Conduct weekly analyses of users that don't meet our 5-minute onboarding promise, identify root causes, and reduce inefficiencies to keep that figure below 4%.
• Clear communication: Ensure users in onboarding always know what is expected of them, what they need to do next, and receive a clear timeline for their account verification.
• Policy optimisation: Conduct quarterly reviews of SBI codes, risk labels, and acceptance policies to remove unnecessary blockers while maintaining compliance
• Leverage APIs: Use service providers where possible to directly collect and verify user data, boosting 5-minute onboarding

Requirements include:

• Deep expertise in KYB processes, with familiarity in EDD and CDD across EU markets.
• Proven ability to deliver seamless UX for onboarding journeys, ideally with product-facing experience.
• Strong analytical and research skills that allow you to turn raw data into actionable business insights.
• The ability to plan, organize, and execute complex improvements to onboarding mechanisms while driving real results.
• Prior experience optimizing policies and working in regulated environments.
• Excellent knowledge of various risk profiles and acceptance standards, including risk-labeling frameworks and decision paths.
• Strong communication skills and a user-centric approach to problem-solving,always keeping Eva (our user) at the heart of every decision.

In return, we offer a competitive salary, excellent benefits, and the opportunity to work with a talented team of professionals.