Fraud Operations Manager (Mandarin-speaking)

Job Description

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.

• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.

• Set a strategic vision for the team and build the path to execute it in both the short and long-term.

• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.

• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.

• Maintain oversight of operational vendor performance related to risk.

• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.

• Define and manage core metrics, SLAs, and performance of the organization.

• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.

• Ensure risk management efforts do not compromise the user experience.

Who We Are Looking For

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum Requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves daily communications with our users in the Greater China region

• 10+ years of experience in fraud/risk or management roles, preferably in a fast-paced, high-growth environment

• 2+ years of leading and developing high performing teams and working groups

• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions

• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions

• Passion for delivering a user-centric experience while effectively managing risk

Preferred Qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations

• Strong proficiency sourcing and analyzing data using SQL

• Experience working closely with engineering teams to develop and enhance investigative tools and treatments

• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus