Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
As a Senior Product Designer, Core Platform, you will be responsible for designing horizontal frameworks and shared capabilities that every Cresta product is built on top of. You will design platforms, not point solutions, thinking horizontally and systematically to ensure cross-cutting concerns are solved once as a reliable, extensible platform, then reused across products and customers.
Key areas of focus include:
- Frontend platform (building blocks of libraries and UI frameworks)
- Internationalization and languages
- Roles and permissions / IAM
- Organizational and user management
- Accessibility / WCAG
- Data and metadata management
- Integration experience with 3rd-party data platforms
- Login flows and onboarding experience
- Notifications and alerts
- Privacy and PII redaction experiences
- SDK and dev tools
Responsibilities:
- Design frameworks that are scalable, self-servable, and customizable for both business users and developers.
- Understand how data, permissions, and services flow across products and reflect that in clear mental models in design.
- Partner with Platform PM and Platform tech leads to shape the strategy of the platform.
- Develop proof-of-concepts using tools like Cursor or Claude, then refine them into enterprise-ready experiences.
- Advocate for high-quality design and help the team develop a shared understanding of what great looks like.
- Drive cross-squad alignment and secure buy-in from stakeholders.
- Make sound judgments about when to ship products.
Qualifications We Value:
- Education in Design, HCI, or Interaction Design, or 5+ years of equivalent industry experience.
- Experience designing large-scale B2B/enterprise platforms, data-rich experiences, or dev/ops tools.
- AI-native working style with experience using tools like Claude Code, Cursor, MCP.
- Portfolio showcasing systems thinking and end-to-end flows.
- Strong systems thinking and technical fluency with a blend of UX disciplines.
- Curious, adaptable, and a quick learner who thrives in a collaborative environment.
Perks & Benefits:
- Paid parental leave
- Monthly Health & Wellness allowance
- Work from home office stipend
- Lunch reimbursement for in-office employees
- PTO: 28 days in Germany