Description
Role purpose undermine the operational stability, architectural oversight, and continuous improvement of the Lumina Order Routing (LOR) service within the Cash Equities Mexico business line.
This role acts as the primary technical point of contact for the LOR platform, ensuring seamless order routing operations across market integrations (BMV, BIVA, SWIFT) and supporting the end-to-end lifecycle of the service , from incident response and vulnerability management to project delivery and vendor coordination.
Main activities
Lead the planning, execution, and delivery of technology projects related to the LOR platform, driving enhancements, integrations, and upgrades aligned with Cash Equities Mexico business objectives.
Own the end-to-end project lifecycle , from requirements gathering and design to implementation and go-live , ensuring timely delivery within scope and budget.
Contribute to platform development initiatives by identifying improvement opportunities, coordinating with vendors, and translating business needs into technical solutions.
As a complementary responsibility, provide operational support to ensure service continuity and act as an escalation point for critical incidents when required.
On-time and within-scope delivery of LOR projects; successful implementation of platform enhancements and integrations; measurable improvements in platform performance and stability; positive business feedback on project outcomes; incident escalations resolved within agreed SLAs.
Requirements
Build and maintain effective relationships with internal and external stakeholders including Front Office traders, Technology Project Managers (TPM), vendors, and market infrastructure providers (BMV, BIVA, SWIFT).
Act as the primary point of contact for LOR-related queries, change requests, and escalations.
Understand and anticipate stakeholder needs to proactively communicate service impacts, planned changes, and resolutions.
High stakeholder satisfaction scores; timely and clear communication of incidents and changes; zero unnotified service disruptions to Front Office; effective coordination with vendors and market counterparties within agreed SLAs.
Provide technical leadership and guidance to the team on LOR platform operations, best practices, and knowledge sharing.
Foster a collaborative environment by actively contributing to cross-functional initiatives, mentoring team members, and coordinating with infrastructure, security, and business teams.
Lead by example in adopting continuous improvement practices and a proactive approach to risk and service management.
Demonstrated mentoring and knowledge transfer activities; active contribution to team goals and cross-functional projects; positive peer feedback; timely escalation and resolution of blockers; participation in postmortems and lessons-learned sessions.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.