Description
Join us at Brex, the intelligent finance platform that enables companies to spend smarter and move faster in over 200 markets. As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform.
We're looking for someone with 4+ years of experience in customer-facing SaaS or consulting roles, including hands-on global project management or consulting work supporting complex, enterprise-level organisations. You'll need to have deep expertise in the Travel & Expense (T&E) industry, with at least 3+ years of hands-on domain experience.
As a hybrid coach, project manager, and product expert, your primary goals will be to drive wide product adoption, deliver ongoing business value, and help customers transform their financial workflows.
Responsibilities:
- Lead and project manage end-to-end global enterprise implementations and launches.
- Serve as a strategic consultant by working closely with customers to discover their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
- Drive customer success and adoption by developing strategies to ramp up spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
- Manage and cultivate customer relationships by building multi-threaded connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
- Act as a key cross-functional partner within the Brex account team, collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
- Influence product development by adapting quickly to product changes, communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
Requirements:
- 4+ years in customer-facing SaaS or consulting roles, including hands-on global project management or consulting work supporting complex, enterprise-level organisations.
- Deep expertise in the Travel & Expense (T&E) industry, with at least 3+ years of hands-on domain experience.
- A knack for leading complex customer engagements, with the ability to comfortably manage both technical and non-technical workstreams.
- Exceptional communication and problem-solving skills, with a demonstrated ability to resolve issues cross-functionally and deliver creative, customized solutions for a variety of customers.
- A proven track record of building customer-centric processes and a strong sense of urgency to drive projects to completion while achieving desired business outcomes.
Bonus points:
- Hands-on implementation experience with Financial, Expense Management, or ERP software.
- Additional domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, or Corporate Card Program Management.
Compensation: The expected salary range for this role is $128,800 - $161,000 CAD. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.