Description
Microsoft Substrate is the foundational cloud platform that powers many of Microsoft's most critical services, including Exchange Online and M365 Copilot.
As a Site Reliability Engineer II, you will take ownership of reliability and operational outcomes for specific components or services.
You will independently diagnose and resolve production issues, design and implement automation to reduce toil, and contribute to service improvements that enhance availability, scalability, and efficiency.
This role requires deeper technical judgment, stronger software engineering fundamentals, and close collaboration with partner teams to ensure reliability, diagnosability, security, and compliance are built into services from design through operation.
Responsibilities
- Own reliability and operational health for one or more Substrate components or services in highly regulated environments.
- Serve as an actively engaged on-call engineer (OCE), participating in an on-call rotation and independently responding to incidents for owned services.
- Respond to, diagnose, and resolve production incidents with minimal supervision.
- Design and implement automation to reduce operational toil and improve service stability.
- Develop and maintain monitoring, alerting, and telemetry to support SLOs and operational metrics.
- Lead post-incident reviews for owned incidents, focusing on root cause analysis and durable fixes.
- Collaborate with software engineering teams to embed reliability and operability into service design.
- Write and maintain production-quality code and automation that improves reliability, scalability, and operational efficiency.
Qualifications
- Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, or systems administration
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration
- OR equivalent experience.
- 4+ years technical experience in software engineering, network engineering, or systems administration.
Security Clearance Requirements Candidates must be able to meet Microsoft, customer and/or government security screening requirements required for this role.
Preferred Qualifications
- Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience.
- 2+ years technical experience working with large-scale cloud or distributed systems.
The typical base pay range for this role across the U.S. is USD $102,100 – $202,200 per year.