Adoption Strategist - LATAM

We are looking for an Adoption Strategist to join our team in LATAM. As an Adoption Strategist, you will work directly with corporate and midmarket customers to drive adoption of their core use case and help identify new ones.

Responsibilities:

• Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time-to-value quickly on their core use case
• Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative
• Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
• Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases

Requirements:

• 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI-native company
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more
• You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work
• Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices
• Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward
• Experience managing a high-volume book of business at scale, mid-market or commercial segment
• Language Requirements - Must be fluent in English and Spanish