P&C Payroll Lead

Bp is reimagining energy for people and our planet. We provide heat, light and mobility to customers worldwide. We’re fundamentally redefining what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

The P&C Payroll Lead role is part of the People, Culture & Communications team and is responsible for managing the Payroll Services within a Delivery Centre. This role is a member of the Services Solution Leadership Team managing the Payroll Services team.

Key Responsibilities:

Payroll Operations

• Manage the Payroll Services Team operations and performance, including data analysis to drive insights and performance resolutions, ensuring accurate reporting in alignment with global process and customer needs.
• Manage day-to-day delivery of tasks related to payroll administration for all payrolls.
• Manage the collaboration with the third-party payroll vendor, ensuring the management of CRM portal activities and successful error/query resolution.
• Ensure compliance with QA guidelines for Payroll staff.
• Coordinate all payroll audit requests.
• Manage country-specific/local compliance with legislative and audit requirements for respective processes.

Process Improvement

• Continuously review and optimize payroll processes to enhance efficiency, accuracy, and compliance.
• Implement standard processes and automation to streamline operations.
• Address payroll-related queries from employees promptly and accurately.
• Provide excellent customer service and ensure payroll inquiries are resolved in a timely manner.

Legislation, Compliance and Reporting

• Conduct annual legislation and benefits assessments.
• Stay up to date with South African payroll-related legislation, tax regulations, and statutory requirements, including COIDA, SARS PAYE, and UIF.
• Ensure all payroll practices adhere to legal guidelines and payroll taxes are accurately calculated, reported, and remitted.
• Collaborate with divisional operations as a specialist in managing and maintaining Bargaining Councils and wage negotiations.

Team Leadership

• Manage team performance, absenteeism, agile working hours, and adherence to bp's Code of Conduct.
• Manage third-party benefit providers and act as the key liaison with providers.
• Assist in mobilizing, coordinating, and enabling local change across business units and teams.

Stakeholder and Service Management

• Ensure successful delivery against agreed scope, quality, and timeline expectations.
• Manage partner expectations.
• Lead the project team to successful compliance delivery.
• Support ticket management, ensuring that queries are resolved timeously.

Policies and Systems

• Manage process documentation, ensuring they are updated regularly and aligned to bp policies and procedures.
• Create new policies where applicable as per business requirements and maintain existing policies.
• Manage and approve testing requirements for system upgrades and implementation of new payroll solution requirements.

Technical Capability

• Proven track record in managing payroll delivery teams in a shared service environment within a multinational organization.
• Developing capability and experience in strategic talent management, employee relations, change management, and organizational development and effectiveness, including coaching, organisation design, facilitation, and team development.
• Expert knowledge of payroll systems.

Business Capability

• Strong eye for business.
• Customer focus – puts the customer and business strategy at the heart of decision-making.
• Ability to guide leaders through choices to best suit business requirements.

Leadership & EQ Capability

• Continually enhancing capability in line with the HR Capability Framework with an equal balance of EQ, IQ, and Drive.
• Group mindset – demonstrates an understanding of the value of, and ability to develop, high-quality, trust-based relationships with HR colleagues and the wider organisation.

Essential Education

• Bachelor's degree or equivalent in Business Administration, Human Resources, or another relevant field.

Essential Experience and Job Requirements

• Advanced knowledge of SAP.
• Foundational knowledge of Workday.
• Foundational knowledge of CRM systems.
• A continuous improvement approach, seeking simple, best-fit solutions to challenges.
• Usually requires demonstrated experience in Human Resources, with proven capability and experience in payroll management, change management, and organisational development.
• Extensive tax expertise, specifically within South Africa.