Description
We are seeking a Travel Services Manager to support our employees as they travel safely and productively for work. This role is ideal for someone who is passionate about corporate travel, knows the ecosystem inside and out, and takes real pride in delivering a high-touch, seamless experience for travelers.
At Discord, our mission is to create belonging for everyone. This role plays a meaningful part in that mission by ensuring our travelers feel supported, informed, and cared for wherever work takes them.
The Travel Services Manager will report to the Senior Director, Workplace.
Key Responsibilities:
- Traveler Experience & Support: Deliver exceptional, high-touch customer service to Discord travelers , acting as the primary point of contact for travel questions, changes, and support
- Champion and promote the travel program to ensure employees understand policies, processes, and available resources
- Develop and facilitate travel training for new hires and existing employees
- Measure and enhance traveler satisfaction
- Logistics & Event Travel: Manage complex, high-volume travel logistics for large-scale company events and onsites, including hotel room blocks for groups of 100–200+ travelers
- Source and manage hotel room blocks for company needs
- Program & Policy Management: Maintain and regularly update travel policies, applying good judgment to gray-area requests
- Evaluate and recommend appropriate levels of company investment in travel
- Drive strong program adoption across the organization
- Collect and analyze data to continuously improve the travel program
- Deliver monthly reporting to provide leadership visibility into travel spend and behavior trends
- Vendor & Partner Management: Manage the relationship with our Travel Management Company (TMC) and Online Booking Tool (OBT) provider
- Onboard and manage external vendors and partners as the program scales
- Participate in contract negotiations with travel service providers
- Cross-Functional Collaboration: Collaborate closely with Finance on policy development and cost management
- Partner with Corporate Security to support traveler safety initiatives
- Build strong cross-functional relationships with teams including Admin, Employee Experience, Finance, Corporate Security, and Procurement
Requirements:
- Corporate Travel Foundation: 2+ years of experience working within the corporate travel ecosystem
- Customer Service & Communication: A strong customer service orientation and excellent interpersonal skills
- Organizational Skills & Judgment: Exceptional organizational skills and ruthless attention to detail, with the ability to manage multiple travelers, events, and stakeholders simultaneously
Benefits:
- This is a temporary W-2 position with benefits, anticipated to run for 9 months with potential to extend/convert
- Candidates must reside in or be willing to relocate to the San Francisco Bay Area
- The US base salary range for this temporary full-time position is $128,000 - 144,000 prorated based on tenure + benefits
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission!