Description
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions.
We're hiring an Engagement Manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.
Responsibilities:
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine
- Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a 'whatever-it-takes' mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
Requirements:
- An active TS/SCI clearance with a Full Scope Polygraph
- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Ability to be forward deployed and willingness to travel 25% (50% travel is a nice to have)
Nice to have:
- A technical background (education or professional experience with computer science, economics, statistics, engineering)
- A proven track record in B2B client-facing roles and expanding client relationships
- Prior experience owning the technical implementation of solutions to the government
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The base salary range for this full-time position in the location of Washington DC is: $199,200-$249,000 USD. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.