Description
The Technical Operations Manager is the operational lead responsible for delivering hard services across ABM's Amazon sites throughout the UK. This role fosters a "can do" culture through strong external customer relationships, while proactively driving additional revenue sources.
Key responsibilities include:
- Exceptional customer relationship skills
- Track, identify and develop new opportunities, generating sales as per individual target
- Excellent planning, change and time management capabilities
- Ensure all opportunities are responded to in a timely manner and to a high standard
- Work closely with the Business Development team to share relationships/cross selling
- Effective, ongoing, and structured management of Site Managers, including goal setting & objective planning
- Ongoing Health and Safety reviews across contract portfolio
- Leadership ability and mentoring of key technical staff
- Regular reviews with Managers to ensure full compliance
- Strong communicator across all aspects of the business
- Holding and execution of Probationary/Disciplinary hearings
- Full P&L responsibility for contracts
- Analytical reporting of portfolio performance
- Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance
- Technical Support to contact management
- Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life
The ideal candidate will have a technical background in the M&E industry, proven successful working relationships with high-end service providers, self-motivated decision-making skills, strong leadership qualities across all levels of the business, commercial awareness & business acumen, strong communicator and negotiation skills, proficient in IT skills – MS Office, Excel & PowerPoint, awareness of ISO9001,50001 quality management standards, planning and organization skills, and strong oral & written communication skills.