Account Manager - Japan

We are looking for an Account Manager to partner with enterprise customers in Japan to build and deploy conversational agents on the ElevenLabs Agents Platform.

The successful candidate will guide customers through best practices for deploying and scaling agents, analyze agent performance data, and identify expansion opportunities to drive revenue growth.

Responsibilities:

• Partner with enterprise customers to build and deploy conversational agents
• Advise on agent design, personas, conversation flows, tool integrations, and voice customization
• Analyze agent performance data and conversational logs to identify optimization opportunities
• Own expansion outcomes across a defined portfolio of enterprise accounts
• Drive cross-sell through deeper agent usage and partner with Sales, Engineering, and Account Managers

Requirements:

• 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations and SDKs
• Proven experience driving revenue outcomes and owning a revenue quota
• Excellent problem-solving, technical, and analytical skills
• Strong communication and interpersonal skills
• Strong understanding of the Japan market landscape and cultural nuances

Benefits:

• Innovative culture
• Growth paths
• Learning & development support
• Social travel stipend
• Annual company offsite
• Co-working stipend