Patient Services Coordinator

As a Patient Service Coordinator at PT Solutions Physical Therapy, you will be the vital link between patients, providers, and insurers, ensuring every step of the care journey is seamless, efficient, and supportive.

In this role, you will take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need quickly and confidently.

Responsibilities:

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications:

• At minimum, a High School or GED diploma
• 1-2 years of customer service experience, with experience in healthcare preferred

What You Will Get:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual
• Reimbursement for endurance race entry fees

Schedule:

• Full Time: 8am-4:30pm

Compensation:

• Pay Range: $18-20 per hour