Market Coordinator

As a Market Coordinator, your role will entail ensuring the health and expansion of our supply in Europe and providing support to your regional team in executing projects and providing partner support.

This will involve reactive account management of hotels and assisting the Market Managers in onboarding and optimizing the accounts. Aside from escalations and support to Tier 1 and 2 partners, this candidate will also be expected to deploy scale tactics and reactive management of Tier 3 accounts.

Responsibilities:

• Build, manage and expand partner relationships in Tier 3 markets as well as providing white-glove support to our Tier 1 accounts with anything from content updates to trouble-shooting
• Assist the Market Managers in onboarding Hotel Partners on Airbnb
• Process the KYC with hotels partners
• Respond to hotel inquiries and provide timely, high-quality support to improve their experience of onboarding on the platform.
• Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your portfolio

Requirements:

• 3+ years of experience in account management or partner support. Personal assistants or background in hotel operations are also encouraged to apply.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English is required, additional languages are a strong plus