Senior Content Designer

We're looking for a senior content designer to help define the future of communication in Dropbox. This role goes beyond UX writing: You'll shape how humans and AI interact across the product.

You'll drive content strategy, UX writing, and language systems for core Dropbox experiences, including AI-powered features used by millions of people every day. Embedded within the Core Design team, you'll work closely with product designers, product managers, engineers, and researchers.

Responsibilities:

• Define how Dropbox communicates across human- and AI-generated experiences, setting the standard for clarity, tone, and trust
• Design prompt frameworks, response patterns, and interaction models that power AI features
• Build reusable language systems and content architecture that support high-quality content at scale
• Establish content governance for AI-generated experiences to ensure consistency, accuracy, and privacy
• Partner with product design to shape mental models, flows, and information architecture
• Use data, research, and experimentation to continuously improve content performance and system outputs
• Collaborate closely with designers, engineers, product managers, researchers, and product marketing managers
• Raise the bar for content design by contributing to team-wide systems, critiques, and craft evolution

Requirements:

• 7+ years of experience in content design or UX writing
• Experience working on or adjacent to AI-powered, automated, or conversational interfaces (i.e., prompts, generated content, assistants)
• Strong systems thinking: experience creating scalable frameworks like structured content, or design systems
• Ability to translate complex technical concepts into clear, human-centered communication
• Experience influencing product direction and collaborating deeply with design, product, and engineering partners
• Demonstrated ability to prioritize high-impact work in ambiguous, fast-evolving spaces
• A portfolio of work that shows both craft and systems thinking (please include this with your application)

Preferred Qualifications:

• Experience defining or scaling language systems for large, complex products
• Experience designing for AI interaction models (i.e., assistants or generative interfaces)
• Experience with content automation, structured content, or programmatic content generation
• Experience establishing governance models or quality frameworks for content at scale
• Strong track record of driving measurable impact through content design

Compensation:

US Zone 2: $143,800-$194,600 USD US Zone 3: $127,800-$173,000 USD