Senior Research Operations Program Manager

As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close collaboration across research, design, product and engineering teams, you will programmatically manage cross-functional teams' research needs. You will proactively build and manage the operations for a research beta program, collaborating with other cross-functional functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices.

In this role, you'll get to:

• Lead research operations and panel management for beta programming
• Work collaboratively across multiple teams to empower Okta staff to carry out impactful research
• Help manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projects
• Develop and maintain research documentation, templates and other informational resources for research methods, procedures and techniques
• Develop internal activities that help cultivate Okta's broader user research culture and community
• Help teams access relevant knowledge through reviews of past research
• Support cross-functional team members to analyze, share, and store their findings and insights
• Grow your colleagues' research skills and competencies through training workshops, presentations and documentation
• Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations
• Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers
• Ensure compliance with ethical research standards as well as privacy policies and regulations
• Contribute to the continuing improvement of our research systems, such as our participant panel and research repository
• Manage and maintain a database of existing and prospective research participants, proactively building out our panel of participants as needed
• Provide leadership in program management methodologies and best practices, ensuring consistent and successful delivery of projects
• Identify and manage potential risks, develop mitigation strategies, and resolve project challenges proactively