Patient Access Representative

We are seeking a Patient Access Representative to join our team in Atlanta, Georgia. As a Patient Access Representative, you will play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model.

Responsibilities:

• Schedule patient appointments across clinics based on provider availability, patient needs, and location.
• Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
• Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
• Deliver a high-quality, patient-first experience while assisting with questions and providing support.
• Accurately document scheduling activity and coordinate with internal teams to resolve issues.
• Ensure compliance with HIPAA, insurance workflows, and documentation standards.
• Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.

Requirements:

• High school or GED diploma required.
• 1-2 years of experience in healthcare scheduling, patient access, or customer service preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Strong communication, collaboration, and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong problem-solving and adaptability skills.
• Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
• Professional, empathetic, and patient-centered approach.

What We Offer:

• Competitive compensation with ability to earn performance-based incentives ($19-$20/hr plus monthly incentive).
• Professional development through strategic internal platforms.
• Opportunity for career progression with a nationwide physical therapy practice.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws).
• Reimbursement for endurance race entry fees.