OT Support Operator

We are seeking an OT Support Operator to handle hardware deployment, imaging, and hands-on support for our Operations Technology (OT) systems across the Anduril Connected Factory. This is an entry-to-associate level role focused on building machines, flashing images, deploying equipment, and providing basic technical support for factory hardware.

Key responsibilities include:

• Building and configuring OT hardware, including industrial PCs, control stations, and factory equipment.
• Flashing operating system images and software packages onto devices following standard procedures.
• Testing hardware to ensure proper functionality before deployment.
• Deploying configured hardware to factory locations across campus sites.

Additional responsibilities include:

• Executing imaging operations using provided tools and instructions.
• Installing software, drivers, and applications on factory systems.
• Verifying that deployed systems are working correctly and meet requirements.
• Providing first-line support for hardware issues and assisting with troubleshooting.
• Handling incoming tickets for hardware deployments, replacements, and basic repairs.
• Performing equipment swaps and reimaging to resolve issues.
• Escalating complex problems to senior team members.

Requirements include:

• 1-3 years of experience in IT support, hardware deployment, desktop support, or related technical role.
• Experience building computers, installing operating systems, or working with hardware.
• Basic understanding of computer hardware and software installation.

Technical skills include:

• Comfortable building and assembling computer hardware.
• Familiarity with operating system installation and imaging processes.
• Basic troubleshooting skills for hardware and software issues.
• Ability to follow technical instructions and procedures.
• Basic computer skills, including use of ticketing systems and documentation tools.

Personal attributes include:

• Detail-oriented with focus on following procedures accurately.
• Good organisational skills and ability to manage tasks.
• Self-motivated and able to work with minimal supervision.
• Good communication skills for working with team members.
• Comfortable working in factory/industrial environments.
• Flexibility to occasionally work non-standard hours for deployments.
• Physical ability to lift and move equipment (up to 50 lbs) and perform hands-on work.

Education includes:

• High school diploma or equivalent required.
• Associate's degree or technical certification is a plus but not required.

Certifications include:

• CompTIA A+ or similar certifications are a plus but not required.