Senior Ocean Operations Associate

Job Description

The Senior Ocean Operations Associate role is critical to making Flexport's mission to make global trade easy for everyone a reality.

You will play a pivotal role in building the next operational model at Flexport, allowing the company to effectively scale to achieve its mission.

Tactical Responsibilities

• Execute the end-to-end movement of ocean freight shipments within a regional network (imports and exports).
• Coordinate day-to-day operations with internal and external partners, such as ocean, intermodal, and drayage vendors, customs teams, and Network Operations teams.
• Implement and test scalable operational infrastructure and procedures to ensure efficiency and productivity.
• Analyze data to rate subcontractor performance and inform performance management initiatives.

Adaptive Responsibilities

• Help build and implement operational infrastructure and procedures in the day-to-day workflow.
• Empower Account Management by participating in feedback loops to ensure client needs are met.
• Use metrics to spot opportunities to improve and deliver great performance.
• Act as a consultant to regional teams, product and engineering, and operations excellence teams on ocean supply chain operations.

Scope of Duties

• Execute booking and documentation processes with clients and carriers.
• Troubleshoot and escalate shipment exceptions.
• Work with Flexport CSM and AOT teams to ensure effective end-to-end export processes.
• Coach junior specialists.
• Plan and execute special freight operations.

Requirements

• BA/BS degree.
• Desire to 'build a better machine' and get irritated when things aren't optimal.
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities.
• Strategic vision and ground floor execution.
• Excellent communication, interpersonal, and organizational skills.
• Client service mindset.
• Next-level attention to detail.
• Courage to challenge the status quo.

Skills

• Building and using work processes.
• Optimizing processes analytically.
• Pressure testing qualitative and quantitative work.
• Applying policy, process, and best practices.
• Problem-solving through hypothesis-based root cause analysis and experimentation.
• Generating ideas through data.
• Building feedback loops for products or services.
• Executing complex processes without missing adaptive opportunities.