Description
We are looking for a meticulous and proactive individual to join our team as a Payout & Risk Operator. In this role, you will play a critical part in ensuring the financial security and integrity of our payment processes. By identifying and mitigating risks related to financial transactions, you will help maintain our world-class standards in regulatory compliance and fraud prevention.
At Aristocrat, we are dedicated to developing a diverse and inclusive work environment where every team member can thrive. This role is vital in protecting our company's operations and strengthening customer trust. If you are ambitious and have a sharp eye for detail, this role will empower you to successfully implement and shape strategies that greatly influence our business.
Responsibilities:
- Continually identify and assess conditions that may present risks to the business and consumers.
- Implement strategies to mitigate risks and ensure regulatory obligations are met.
- Monitor and review financial transactions to ensure accuracy and compliance with company policies.
- Identify and investigate suspicious activities or transactions to prevent and mitigate fraud.
- Analyze transaction patterns and user behaviors to detect potential risks and fraudulent activities.
- Process and verify customer cash outs, ensuring all transactions are accurate and detailed.
- Work with customer service and other departments to resolve payment issues and meet customer needs.
- Monitor and report on all processed documents; build activity and incident reports.
- Conduct compliance and risk assessments for online payouts.
- Document and communicate key risk factors affecting online payments.
- Research and verify all aspects of transactions for accuracy and legitimacy.
- Operate computer systems and related peripheral equipment.
Requirements:
- 1-2 years of experience in data entry, data analysis, or data processing.
- Demonstrated background in payments, risk management, or fraud prevention provides a competitive edge.
- Familiarity with fraud detection tools, payment processing systems, and customer service software is beneficial.
- Must be 21 years of age and High School Diploma or equivalent experience required; an Associate's degree preferred.
- Proficient with computer software and operating systems, such as Microsoft Office products.
- Experience using Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications is a plus.
- Analytical and diligent.