Description
We are looking for a Customer Success Associate to join our SMB customer success team supporting clients in the small-to-medium sized business segment. As a Customer Success Associate, you will be responsible for fostering and managing strong, strategic, long-term client relationships.
Key responsibilities include:
- Independently owning and executing new business and upsell client implementations
- Serving as the primary point of contact for all client, consultant, and partner questions in the SMB segment and collaborating with internal teams to investigate, triage, and resolve cases from our external stakeholders
- Contributing to individual and team-level operational metrics for CSAT, implementation, response time, and client churn
- Working side-by-side with our marketing, sales, and client operations teams to maintain and enhance cross-functional processes
- Promoting Omada outreach best practices through client adoption of Omada's quarterly refresh campaign strategy
- Identifying opportunities for scale and building strategic plans to execute
- Driving overall customer satisfaction, enrollments, and customer interest in additional products
- Contributing to team and cross-functional projects and initiatives
You will love this job if you have:
- A bachelor's degree and 2+ years of relevant professional experience
- Background or experience working in Healthcare and Digital Health
- Experience in startup to Fortune 50 company employee size (industry experience: manufacturing, retail, etc)
- Have a proven track record of driving revenue expansion and relationship development strategies
- Experience in or knowledge of field sales or account management
- Successfully managed complex projects and have an aptitude for using data to drive decisions
- The ability to demonstrate strong capabilities in the following areas:
+ Written and Verbal Communication + Organization + Client Facing Presentation + Customer Service + Problem Solving + Conflict Management + Self-motivated + Collaboration + A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Zendesk, Excel, PowerPoint, Google Suite, etc.
Benefits:
- Competitive salary with generous annual cash bonus
- Remote first work from home culture
- Flexible Time Off to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
- ...and more!
It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!
- Cultivate Trust
- Seek Context
- Act Boldly
- Deliver Results
- Succeed Together
- Remember Why We're Here
About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. Omada's virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems. Learn more at omadahealth.com.