Description
We're looking for Staff Product Engineers to join the AI Group to build Intercom's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.
Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. We are an extremely product-focused team. We work in partnership with Product and Design functions of teams we support.
Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks.
Product Engineers in the AI Group will:
- Build the systems that power Intercom's flagship AI products.
- Work alongside our ML Scientists to bring proof-of-concept code to production; ensuring it's robust and scalable for real-world use.
- Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers.
- Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
- Play an active role in the hiring, mentoring, and career development of other engineers.
- Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.
We're looking for experienced product engineers who take an analytical approach to development and have some hands-on experience with ML systems. If you are an experienced product engineer who is passionate about applying machine learning technology, we'd love to hear from you!