Global Security Operations Center (GSOC) Supervisor

The Global Security Operations Center (GSOC) Supervisor will lead a team of GSOC operators to deliver a seamless and efficient customer service and incident management experience. This role involves developing and implementing SOPs for GSOC systems monitoring, incident response, and escalations.

Responsibilities:

• Lead a team of GSOC operators who monitor for, and respond to, physical security incidents.
• Develop and implement emergency management protocols and procedures to enhance crisis response capabilities.
• Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents.
• Conduct regular training and exercises to prepare GSOC staff to respond to incidents.
• Collaborate with the Security Systems team to report malfunctions, conduct troubleshooting, and identify use cases for new tools.
• Implement and maintain a culture of customer service excellence.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree in Criminal Justice, Security Studies or a related field preferred.
• 2+ years of experience in GSOC operations.
• Knowledge of physical security systems.
• Experience leading physical security incident response.
• Experience training GSOC operators.
• Ability to work in a fast-paced, dynamic environment.
• Ability to collaborate across business units to deliver on-time installation of systems and troubleshoot malfunctions.

Preferred Skills:

• Ability to handle sensitive information with discretion.
• Ability to assess risk and make an informed decision during fast-paced incidents.
• Ability to develop and lead incident after-action reviews.

Work Environment:

• This role requires working in a well-lit room without windows. Extended hours may be necessary to support mission-critical operations.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Lifting and carrying items up to 20 pounds occasionally (e.g., system hardware).

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services. Saronic pays 100% of the premium for employees and 80% for dependents.
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care. Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents.
• Time Off: Generous PTO and Holidays.
• Parental Leave: Paid maternity and paternity leave to support new parents.
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses.
• Retirement Plan: 401(k) plan with company match.
• Stock Options: Equity options to give employees a stake in the company's success.
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage.
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline.
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office.