Description
We're looking for a technical, hands-on, and mission-driven Staff Technical Program Manager (TPM) to lead Reliability & Observability initiatives. In this role, you will collaborate closely with Machine Learning (ML) engineers, infrastructure engineers, and product managers across Airbnb to develop holistic solutions that ensure the Airbnb platform is robust, highly available, and transparent in its operations.
The Reliability & Observability team enables safe, resilient, and transparent operation of critical systems powering Airbnb. This team creates and maintains the frameworks and platforms for proactive monitoring, alerting, logging, tracing, and incident management, helping teams across Airbnb maintain service health and quickly remediate issues.
As a TPM, you will play a crucial role in tackling projects that power search and recommendations across the entire Airbnb platform,directly influencing how guests and hosts connect in meaningful ways. Success in this role requires a strong sense of ownership, coupled with the ability to think critically and strategically while managing relationships with cross-functional stakeholders.
Responsibilities:
- Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards.
- Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.
- Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.
- Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives.
- Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.
- Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.
- Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.
Your Expertise:
- At least 10 years of work experience, with at least 8 years as a TPM or relevant experience.
- Demonstrated ability to work through ambiguity to detailed solutions.
- Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
- Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results.
- Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.
- Familiar with A/B testing, incremental delivery and deployment.
- Ability to ramp up quickly and learn new technologies with minimal lag time.
- Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range $194,000-$242,000 USD