Assistant Property General Manager

The Assistant Property General Manager will complete daily transactions and tasks related to the financial operation of the community.

Responsibilities:

• Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience.
• Accurately enter all approved bills into the property accounting system, scan all invoices to the community’s data drive, and submit them to accounting for processing.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease terms to maximize revenue.
• Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.
• Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals.
• Participate and assist team efforts to elevate resident experience and maximize building revenues.
• Act as the on-site supervisor in the absence of the Community Manager.

Ideal Background:

• Bachelor's Degree or equivalent experience preferred
• 3-5 years of related experience required
• Experience in Class A high-rise multifamily residential required
• Management and/or leasing experience preferred
• Experience with sales, marketing, and financial reporting required