Description
We are looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.
As a Solutions Engineer, you'll lead technical discovery to identify and address our customers' needs. You'll deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise. You'll conduct impactful, value-based solution reviews and in-depth technical sessions, and design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities.
You'll serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues. You'll collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning. You'll build trust with customers by approaching challenges with empathy and curiosity.
You'll continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom. You'll commit to customer success, ensuring lasting value and proactively addressing challenges.
We're looking for someone with a minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships. You should have strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations. You should be able to solve problems independently while thriving in collaborative team environments.
You should have proven time management skills in a dynamic team environment, demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle, and leverage your skills in translating complex business challenges into tailored Intercom solutions. You should be able to effectively communicate with both technical and non-technical audiences to drive understanding and impact.
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction is a plus. Familiarity with managing POCs, RFPs, and addressing complex security questions is also a plus. Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity, are essential.
We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, flexible paid time off policy, paid parental leave program, 401k plan & match, in-office bicycle storage, fun events for Intercomrades, friends, and family, unlimited access to Claude Code and best-in-class AI tools, experimentation & building is encouraged & celebrated.