Contact Centre Service & Sales Representative, Outbound (Telesales)

Join HSBC as a Contact Centre Service & Sales Representative - Outbound (Telesales) in Ho Chi Minh, Vietnam. You'll conduct outbound telemarketing calls to sell suitable financial products, achieve daily KPIs, and meet or exceed monthly performance expectations.

Principal Accountabilities:

• Conduct outbound telemarketing calls with the objective of selling suitable financial products
• Achieve daily KPIs (e.g., talk-time, submissions) and meet or exceed monthly performance expectations (PE)
• Identify and maximize sales opportunities through effective customer engagement and needs-based selling
• Offer value-added products and services based on customer needs analysis and ensure customer understanding of those products
• Deliver what is promised in line with customer expectations
• Provide excellent customer service
• Own and resolve issues and understand how and when to escalate
• Act as a role model for HSBC Group values
• Value diversity amongst team members
• Act as a mentor to assist new joiners as required
• Adhere to call scripts, sales guidelines, and process requirements to ensure compliance
• Remain compliant with and ensure awareness of Audit and Group requirements and other internal guidelines

Qualifications:

• Bachelor's Degree in any major
• Fluent in Vietnamese; good English capability is an added advantage
• Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
• Sales-oriented, flexible, customer-centric, and able to thrive in a team environment seeking feedback and open to development
• Strong interpersonal, communication, sales skills with the ability to engage with customers effectively
• Strong competency in Microsoft Office
• Display patience and empathy in handling customer requests