Description
We're seeking an AI Success Engineer to join our team in Seoul, South Korea. As an AI Success Engineer, you will be responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI's platform.
You will lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization. You will own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
You will conduct technical enablement and configuration sessions across our broad product portfolio. You will identify and validate use cases by embedding with customer teams to understand workflows and pain points.
You will lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning. You will build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.
You will translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs. You will partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes.
You will guide value realization and measure impact through baselines, KPI definition, and post deployment reporting. You will facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.
You will help drive expansions by identifying high leverage opportunities where OpenAI's platform can power new workflows or lines of business. You will serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.
As an AI Success Engineer, you will thrive in this role if you have 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work.
You will have deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and be able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
You will be able to translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies. You will be comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges.
You will have excellent project and program management instincts and be able to lead multi workstream initiatives with clarity and structure. You will enjoy being a thought partner for C level stakeholders while also diving deep with technical teams.
You will operate with high ownership and be able to manage fast decision making, context switching, and dynamic customer needs. You will have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders.